ID A13041
Fulltime
Frankfurt a.M.

(Junior) Administrator (m/f/d) User Help Desk / 1st Level Support

Become part of our Corporate IT Team and support our internal users in all IT matters. Our Corporate IT Team takes care of our national and international locations from Frankfurt am Main. As an (Junior) Administrator (m/f/d) in our User Help Desk you will assume responsibility for the 1st level support and you will be the first point of contact for our colleagues in case of incidents and IT problems.

Your tasks

  • Processing of incidents via telephone and e-mail
  • Recording of incidents in the ticket system
  • Classification and forwarding of tickets to 2nd and 3rd level support
  • Solving problems that occur in the 1st level area
  • Remote and on-site user support
  • Documentation of the incidents and the corresponding solutions
  • Setting up and managing user accounts
  • Configuration of desktop workstations and setup of mobile devices

Your ticket

  • Completed apprenticeship as an IT specialist (m/f/d) or a comparable qualification
  • At least 2 years of professional experience in the field of User Help Desk / 1st level support
  • Good knowledge of Windows and hardware (notebooks, mobile devices)
  • Fun in communicating with users and in co-working with 2nd and 3rd level support
  • Very good knowledge of MS Office Suite and MS Outlook
  • Very good command of German and good command of English, both written and spoken
  • Very good communication skills – especially on the phone
  • And last but not least… humor

Our features

  • Fintech meets consulting: a growing company with the start-up flair
  • Team-oriented, good-humoured working environment that will provide you with exciting responsibilities each day
  • We place a premium on team spirit, a quality that is also reflected in our daily interaction with one another.
  • We have flat hierarchies that extend all the way to the executive suites
  • Good public-transportation connections
  • A broad range of professional development opportunities
  • Regular employee events and flat-rate coffee, soft drinks and fruit

Apply today.


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Nadja Baerwald & Leonie Klamberg
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Nadja Baerwald & Leonie Klamberg
Your contact for Career
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